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Free Nationwide Delivery On All Orders. No Minimum Purchase Required

Online Return Policy

 



You may return most new, unopened items within 30-days of delivery for a refund. The customer is responsible for the return transportation cost in the event of cancellation or return once an order has been shipped or submitted. Custom ordered products and bedding accessories are not eligible for return.

Damages

If a product arrives damaged, please refuse delivery of the shipment and contact our customer care. If a shipment is not refused at the time of delivery, you are responsible to notate any visible damages or imperfections on the delivery receipt upon signing for acceptance. If you are unable to fully complete your inspection, please indicate "Subject to Inspection" on the delivery receipt or "Possible Damages". We will arrange for a replacement to be sent right away at NO cost to you or issue a full refund if the above mentioned guidelines are followed. 

Returns

Most items can be returned or exchanged within 30-days of delivery. Exchanges can only be made for products of equal or greater value. In the event that the replacement items exceeds the cost of the item being exchanged, the customer will be charged for the difference in cost. All transportation costs are applicable for cancellations, returns and exchanges once an order has been shipped or delivered. Mattresses and furniture must have the original law tag attached and in new, sanitary condition with no stains, tears, burns or any other imperfections caused after delivery. (Limited to one exchange per purchase) *Adjustable bases are non-returnable. 

All refunds will be credited back to the card and/or account used to make the original purchase, minus any applicable return transportation fees for freight items. Please contact customer service for an estimate of return charges for freight, as fees vary with item size, weight, and carrier.

Promo Items

Any promotional items received with original mattress purchase such as pillows, linens, mattress protectors, etc. are non-returnable and will be deducted from the return credit. This includes temporary promotional offers valid at the time a purchase is made or at the time of exchange or return.

Bedding

Certain Products that are considered "hygiene" items can not be returned, such as pillows, sheets, linens, mattress protectors etc.
 

Processing Time

If a product is returned you should expect to receive your refund or store credit within 3 to 7 business days after we have received your product.

How?

If you need to return an item, simply call our customer service department or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Check out as a guest? Please call Customer Service at 800-996-4340 to start the returns process on your order.

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