We understand that sometimes a purchase simply doesn't work out. So not to worry, if you are unsatisfied with your purchase, or if you need to cancel your order, simply contact us to request a return or cancellation, and we will gladly assist you.
We offer returns for most items within 30-days of delivery. All merchandise must simply be returned in its original condition. Some exceptions may apply. See below for more details.
*Please note that any cancellations requested after an order has shipped will be subject to return shipping cost. In the event of a cancellation, this cost will be calculated based on order details.
All mattresses may be returned or exchanged within 30-days of delivery, at only the cost of return shipping. Return shipping cost is typically a flat rate fee of $199 total.
Select mattresses qualify for a Risk Free 120 Night in Home Trial from the date of delivery, such as iDealBed, Serta iComfort, and Beautyrest Black. Please note that all mattresses are limited to one exchange per purchase.
*Exceptions that can effect this may include the condition of the mattress, expiration of the return period, no original packaging or tags etc.
All furniture items may be returned within 30-days of delivery, at only the cost of return shipping. Please retain all original packing materials, as the item must be returned in its original condition. In the event of a return, simply contact us to make this request and have the item carefully re-packaged so that we may assist you with the necessary return shipping arrangements.
*Custom Furniture and Size orders are not eligible for cancellation or return once confirmed.
Please be aware that adjustable bases are non-returnable. Although adjustable bases do not qualify for a standard return, they are each backed by a manufactures warranty of up to 25-years. See warranty info or owner's manual for more details.
Bedding items may be returned within 30-days of delivery, at only the cost of return shipping. Please retain all original packing materials, as the item must be returned in its original condition. In the event of a return, simply contact us to make this request and have the item carefully re-packaged so that we may assist you with the necessary return shipping arrangements.
*Bedding items must be returned un-opened in original condition, it otherwise will be subject to a restocking fee applied.
Damages & Defects
In the rare event that your item arrives damaged, we will make every effort to resolve this for you by assisting you with a return and or sending a replacement. For scheduled deliveries, you must notate any damages on the delivery receipt or have the shipment refused with the carrier at the time of delivery. Any visible imperfections to the packaging or the item itself must be recorded on the delivery receipt when signing for acceptance.
If your item is delivered damaged but delivery was unscheduled and you were not present at the time of delivery, simply report any damages right away and we will assist you resolving this. All damages must be reported in a timely manner, so please be sure to inspect your shipment and save all original packing materials just in case.