Genesis 12" S-Series Hybrid Luxury Firm Mattress

Returns Policy

You may return most items within 30-days of delivery for a refund. The customer is responsible for the return transportation cost in the event of cancellation or return once an order has been shipped or submitted. Custom ordered products and bedding accessories are not eligible for return. Damages If a product arrives damaged, please refuse delivery of the shipment and contact our customer care. If a shipment is not refused at the time of delivery, you are responsible to notate any visible damages or imperfections on the delivery receipt upon signing for acceptance. If you are unable to fully complete your inspection, please indicate "Subject to Inspection" on the delivery receipt or "Possible Damages". We will arrange for a replacement to be sent right away at NO cost to you or issue a full refund if the above mentioned guidelines are followed. Returns Most items can be returned or exchanged within 30-days of delivery. Exchanges can only be made for products of equal or greater value. In the event that the replacement items exceeds the cost of the item being exchanged, the customer will be charged for the difference in cost. All transportation costs are applicable for cancellations, returns and exchanges once an order has been shipped or delivered. Mattresses and furniture must have the original law tag attached and in new, sanitary condition with no stains, tears, burns or any other imperfections caused after delivery. (Limited to one exchange per purchase) *Adjustable bases are non-returnable. All refunds will be credited back to the card and/or account used to make the original purchase, minus any applicable return transportation fees for freight items. Please contact customer service for an estimate of return charges for freight, as fees vary with item size, weight, and carrier. Promo Items Any promotional items received with original mattress purchase such as pillows, linens, mattress protectors, etc. are non-returnable and will be deducted from the return credit. This includes temporary promotional offers valid at the time a purchase is made or at the time of exchange or return. Bedding Certain Products that are considered "hygiene" items can not be returned, such as pillows, sheets, linens, mattress protectors etc. Processing Time If a product is returned you should expect to receive your refund or store credit within 3 to 7 business days after we have received your product and completed inspection. How? If you need to return an item, simply call our customer service department or login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Check out as a guest? Please call Customer Service at 800-996-4340 to start the returns process on your order.

Shipping

Where do you deliver? We offer FREE delivery to anywhere within the contiguous 48 States and select areas in Canada. For customers in Hawaii, Alaska, Guam, Puerto Rico and other areas considered a U.S territory or only accessible by ferry, please call us for a shipping quote. Please call our customer service for any questions or further details. 1-800-996-4340 What is Standard Delivery? Standard delivery service is FREE with all orders. This delivery service for larger items, such as mattresses, adjustable bases and furniture is to your front door. Delivery is by appointment, for which you will be contacted by phone call for scheduling once your item has arrived at the local distribution center. Appointments are based upon availability and can be scheduled at your convenience for a date and time window that works best for you. What is White Glove? Does it cost extra? White Glove Delivery is FREE for select items and only if shown on the product page under delivery options. Otherwise, White Glove Delivery Service is available upon request for an additional Fee. This service includes set-up of your mattress or adjustable base in room of choice along with removal of all debris. Removal of your existing mattress is available. Cost for this service may vary. If you are in need of this service please be sure to mention this at the time of your purchase. Delivery Damage Disclaimer Please inspect the contents and condition of delivery before signing and accepting shipment. If you notice any damage that has occurred during transit, please note the damage on the delivery bill and refuse shipment. Please contact us immediately by phone call or email to notify us, and we will arrange for a replacement to be sent right away. Call 1-800-996-4340 or Email: support@dealbeds.com What about small items like pillows and sheets? Smaller items such as but not limited to compressed mattresses, select bed sets, pillows, bed sheets and other bedding accessories: All products include FREE shipping. We use a variety of carriers, depending on the product and region. Smaller items will be shipped with common carriers such as USPS, FedEX and UPS.